Returns & Exchanges

Due to the perishable nature of our products, Flower Moxie cannot accept returns on live flowers; however, we are committed to ensuring your design experience is a success. If your blooms arrive damaged or incorrect, please reach out within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Flowers

  Immediately upon arrival, unbox your flowers and inspect each stem to ensure they are healthy and match your order specifications.

• 2.
  Document Issues

  If you notice significant damage or missing items, take clear photos of the flowers, the shipping label, and the original packaging.

• 3.
  Contact Support

  Email our customer care team within 24 hours of receipt with your order number and the photos you collected to initiate a claim.

• 4.
  Resolution Process

  Our team will review your claim and provide a solution, which may include a partial refund, store credit, or expedited replacement stems if time permits.